Account closed, balance forfeited

Complaint #3 · Filed 2026-05-07 EU · 1,200.00 EUR · open

James W. EU 2026-05-07 07:27

Deposited €200, played slots normally for 3 hours, ended up at €1,400. Requested withdrawal. 4 days later got an email saying my account is closed under section 8.4 (bonus abuse). I never opted into ANY bonus. The €200 deposit was returned but the €1,200 winnings are 'forfeited'. This is theft.