Bonus winnings voided over €0.50

Casumo voided my €840 bonus winnings because one bet was €5.50 instead of the €5 max. The platform should block bets over the limit, not silently void everything. Refunding deposit only.

Thank you for raising this. We've located your account and the compliance team is reviewing the case. We'll respond within 48 hours with either a resolution or a request for additional context. We appreciate your patience.

After review with our bonus team, we agree the max-bet enforcement should have been automatic. Your winnings of €840 have been credited back to your account as a goodwill gesture and we've adjusted the platform to block over-limit bets going forward. Thanks for your patience.