Withdrawal frozen for 2 weeks

I requested a €600 withdrawal on April 22nd. They asked for ID, utility bill, and a selfie. I sent everything within an hour. It's now May 6th and the withdrawal is still pending with no updates. Support keeps copy-pasting the same 'compliance review' message.

Thank you for raising this. We've located your account and the compliance team is reviewing the case. We'll respond within 48 hours with either a resolution or a request for additional context. We appreciate your patience.